Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Enghouse Interactive Introduces New Self-Service Provisioning Portal for CCSP
Phoenix, AZ, USA, Aug 25, 2016 -- Enghouse Interactive announced the immediate availability of the CCSP Provisioning Portal ("Portal"), a new self-service administration tool for provisioning cloud contact center tenants using Enghouse Interactive’s Contact Center Service Provider (CCSP).
The Portal is a single point of entry for a service provider’s operations staff to provision a new tenant, easily execute core administrative tasks and manage all tenant-related resources. The Portal is also a self-service administration tool for existing customers.
"The Portal simplifies new customer onboarding and ongoing management, lowers total cost of ownership ("TCO") and optimizes operational resource utilization," said Christoph Mosing, President Enghouse Interactive. "Realizing new efficiencies combined with cost savings that can be passed down to customers, will give service providers the competitive advantage they’ve been missing and help them expand into new areas."
"Being able to deploy customers in a highly repeatable, operationally efficient way shortens the time to on-board new customers and decreases our costs to implement," said Joe Galinanes, Vice President and General Manager at EarthBend. "When we optimize the TCO of the cloud contact center platform everyone wins."
Posted by Veronica Silva Cusi, news correspondent
Source: Enghouse Interactive
Today's Tip of the Day - Tools, Providers, Culture
More Editorial From Enghouse Interactive
About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Published: Monday, August 29, 2016