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News : Enghouse Interactive Introduces Quality Management Suite v 5.3
Phoenix, AZ, Sept 29, 2014 -- Enghouse Interactive introduces version 5.3 of the Enghouse Interactive Quality Management Suite (QMS), its IP call and computer recording, monitoring and evaluation software. QMS empowers managers to document customer interactions, identify and address trouble spots, and provide consistent, detailed and constructive feedback.
The inherent nature of today’s high-octane global marketplace demands that organizations have the resources to easily review recorded calls and conduct live monitoring for quality assurance, increasingly stringent policy compliance, and for quickly addressing customer complaints.
The latest in a series of releases, QMS 5.3 delivers an improved user experience that integrates seamlessly across call recording, computer recording, desktop monitoring, and agent evaluation capabilities. All modules are accessible from a single web-based user interface, which features multimedia search capabilities including desktop captures and call recording, access to reports, interaction recordings, and evaluation capabilities.
Posted by Veronica Silva Cusi, news correspondent
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Published: Tuesday, September 30, 2014