News : Enghouse Interactive Introduces a Control Center Solution
Charlotte, NC, USA, April 29, 2015 -- Enghouse Interactive (ESL), developer of a portfolio of unified communications and contact center solutions, introduced its new version of Control Center Client (CCC), which is a touchscreen interface for managing calls in a control center environment, designed for the utility and power distributor markets. Though initially designed for utilities companies, it lends itself to adapt to any size of environment that requires the needs of a control center, such as: energy suppliers/distributors, water suppliers, hospitals, commodities, or emergency services.
Based on Enghouse Interactive's Contact Center: Enterprise (CCE) solution for mid to large sized contact centers that demand high availability, flexibility and scalability, Enghouse Interactive has built a single control center application from which control centers are able to manage emergency services, field service and customer support personnel.
Posted by Veronica Silva Cusi, news correspondent
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Published: Friday, May 1, 2015