Johannesburg, South Africa, April, 2020 -- In light of the situation created by COVID-19, Admiral Seguros wanted to protect all its phone agents of its contact centre; 270 of them, as well as all of its staff and their families. In addition, it would contribute to help fight the illness.
To achieve this, Admiral Seguros needed to create an infrastructure in order to maintain its activity and continue offering to clients the same service with the same quality.
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To speed up the process, the company relied on Enghouse Interactive’s contact centre technology and Amazon Workspace.
The result was that not only did the company accomplish its goal, but also did it in record time; managing to disassociate the tasks of the agents with the physical workplace, and also providing the right tools for teleworking.
Posted by Veronica Silva Cusi, news correspondent
About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes omni-channel contact center, self-service, attendant operator consoles and workforce optimization. This portfolio places us in a position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. We have over 25 years’ experience developing solutions that enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand.
Published: Monday, April 20, 2020
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