News : Enghouse Interactive Releases Communications Center 8.0
Irvine (April 29, 2014) -- Enghouse Interactive, developer of a comprehensive portfolio of contact center and unified communications solutions, introduces version 8.0 of Enghouse Interactive Communications Center (EICC), previously known as Zeacom Communications Center.
Enghouse Interactive provides software and services to deliver customer communications. The Company’s solutions ensure that when a customer connects with an organization’s service, helpdesk or sales team, their needs are resolved quickly and efficiently, whether by phone, email, SMS, social media, chat, IVR, or self-service web interface.
EICC 8.0 capitalizes on Zeacom’s minimalist agent interface, TouchPoint, which is now at the center of Enghouse Interactive's broad product portfolio. A single-click within TouchPoint provides access to a suite of complementary Enghouse applications designed to help agents grow in confidence and performance.
EICC now supports nine languages, with the addition of French, Italian, Simplified Chinese, French Canadian, and Brazilian Portuguese to an existing list that includes English, German, Russian, and Latin American Spanish.
"By continuing to invest in additional languages, we give our partners and customers the ability to extend EICC into new markets and cater to the needs of multinational organizations," added Ernie Wallerstein. "Supporting nine languages has resulted in a significantly stronger interest throughout CALA and Europe."
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Published: Wednesday, April 30, 2014