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News : Enghouse Interactive Releases Communications Center 8.1
Phoenix, AZ, USA, Jan 20, 2015 -- Enghouse Interactive (@EnghouseInterac), a developer of a portfolio of unified communications and contact center solutions, introduces version 8.1 of Enghouse Interactive Communications Center ("EICC"). This latest iteration boasts a myriad of new functionality that enables organizations to deliver an improved omni-channel customer experience.
John Cray, Enghouse Interactive vice president of product management said, "EICC 8.1 delivers on the vision of Communications Center as the principal instrument for support, helpdesk and service teams to resolve customer issues quickly and efficiently, whether by phone, email, SMS, social media chat, IVR, video or self-service web interface."
Posted by Veronica Silva Cusi, news correspondent
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Published: Thursday, January 22, 2015