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HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

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News : Enghouse Interactive Releases TouchPoint Agent for Microsoft Office 365, Offers Free 30-day Trial

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#contactcenterworld, @cosmocom, @EnghouseInterac

Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services, today announced the immediate availability of TouchPoint Agent, a rich call center solution for Microsoft Office 365 and Skype for Business Online.

TouchPoint Agent is a lightweight, server-less application that empowers contact center agents with skills-based routing, CRM screen pop, call recording, directory searching for experts, call categorization and control, graphical reporting and real-time dashboards. Integrated to Office 365 directly from the desktop, TouchPoint Agent is available at a price-point significantly lower than full omni-channel offerings and caters to productivity-driven call centers that leverage voice for customer interactions.

"TouchPoint Agent is a response to our customers and partners who want call center functionality that is easy and effortless, and native to both Microsoft Office 365 and Skype for Business Online," said John Cray, vice president of product management, Enghouse Interactive. "Simply download the application from our website and TouchPoint Agent will have you managing call-flow and customer service more efficiently in a matter of minutes. There’s no learning curve and additional servers are not required. For businesses that leverage Office 365 for productivity and communications, TouchPoint Agent is the only server-less application that can evolve their interaction capabilities without complex and costly integrations, training and support."

This solution includes Enghouse Interactive’s award-winning graphical interface, TouchPoint, leveraging intuitive interaction handling, context-sensitive control and colorful metrics. The familiarity of the TouchPoint interface makes it simple for customers to migrate to higher levels of functionality without the need for user retraining.

Enghouse Interactive solutions leverage native integration to Office 365 and Skype for Business, utilizing Microsoft-endorsed APIs, trusted conferences and contact federation. End-users enjoy the unique combination of Enghouse Interactive solutions with their choice of configurations and deployment options. A tenured Microsoft partner, Enghouse Interactive earned its Gold Application Development and Communications competencies in March of 2015, distinguishing itself within the top 1 percent of Microsoft’s partner ecosystem.

"TouchPoint Agent is an ideal contact center solution for companies looking to enhance customer service with a minimal footprint. Whether powering a small departmental help desk or supporting high volumes of external customers, TouchPoint Agent can scale to fit your needs," said Senior Product Marketing Manager, Skype for Business Developer Platform for Microsoft, James Skay.

Also for a limited time, Enghouse is offering a FREE 30-day trial. Get the chance to try out the call center solution that adds value to any business and creates a contact center with capability. Try out the cloud-based Skype for Business call queues to see how you can create superior user and customer experiences today! Learn more at https://www.enghouseinteractive.com/touchpoint-agent/.

ABOUT ENGHOUSE INTERACTIVE

Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 1,500 dedicated staff across the company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ENGH." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at http://www.enghouseinteractive.com/.

#contactcenterworld, @cosmocom, @EnghouseInterac


About Enghouse Interactive:
Company LogoEnghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. With over 25 years’ experience developing solutions that consistently exceed the expectations of our customers and partners, Enghouse has an enviable pedigree. All of our solutions enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand.
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Tuesday, December 5, 2017

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2020 Buyers Guide Payment Services

 
1.) 
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CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
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