News : Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Center
Phoenix, Arizona, April 22, 2014 -- Enghouse Interactive, developer of a portfolio of unified communications and contact center solutions, announces the release of version 9.0 of its flagship Enghouse Contact Center: Enterprise product or CCE (formerly Syntellect CIM). CCE is a scalable multi-channel contact center solution for mid and large size enterprises and can be deployed on premise or in private and hybrid Cloud configurations.
CCE 9.0 introduces a new agent application for back office workers who interact directly with customers and a lightweight user interface mode for lower compute-resource footprint. This latest version also delivers new features and enhancements to iAgent, a browser based agent workspace optimized with a toolbar mode and also includes support for more 3rd party integrations. Additional features include smart deployment processes to lower the cost of operations and enhanced analytics for greater business insight.
Posted by Veronica Silva Cusi, news correspondent
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Published: Wednesday, April 23, 2014