News : Enghouse Interactive Signs activereach as an Authorised Partner
Reading, UK, Jan 9, 2018 -- Enghouse Interactive has announced that it has signed activereach, a technology and services provider, as a new member of its partner programme. As an authorised partner, activereach will sell, market and deploy a broad range of Enghouse Interactive products, including the flagship Enghouse Interactive Communications Center ("CC") solution.
Highlighting the reasons for choosing Enghouse as their contact centre partner, Richard Brown, Director, activereach, says: "We always look for solutions that work well together, are intuitive, powerful and can be introduced to customers using a modular approach and on a subscription basis without requiring significant upfront investment.
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"Enghouse Interactive fits the bill perfectly in that respect. It has a wide range of scalable, flexible applications, covering the full range of contact centre requirements. Critically, its solutions are platform independent, which means that they work with all the leading communications platforms, including Cisco, Microsoft Skype for Business and Avaya, opening up a broader range of customers for us to work with."
"Our team has extensive experience working with Enghouse Interactive and its range of solutions over a number of years," continues Brown. "In line with that, I am confident that our consultants will soon be pushing the boundaries of what is possible with the solutions to deliver the very best in customer experience"
"We will stay abreast of new and emerging technologies," adds Brown, "particularly in AI and bots, and work with Enghouse to integrate those into our service offering. This awareness helps us to provide a roadmap for our clients and a vision of how we see their market developing over time. Partnering with a dynamic, forward-thinking solutions provider like Enghouse makes this easier to achieve."
Diego Barrow, Channel Account Director, Enghouse Interactive, also highlights the synergy between the partners. "activereach shares our vision of the future of customer communications and our focus on constantly evolving to meet the rapidly changing technological and market demands. We truly value the experience, expertise and customer knowledge that Richard and his activereach team bring to the table."
Posted by Veronica Silva Cusi, news correspondent
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Published: Thursday, January 11, 2018
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