News : Enghouse Interactive Supports Skype for Business 2015 With EICC
Phoenix, AZ, USA, June 3, 2015 -- Enghouse Interactive (ESL), developer of a portfolio of unified communications (UC) and contact center solutions, announces that Enghouse Interactive Communications Center (EICC) now supports Skype for Business (SFB) 2015, providing a full omni-channel contact center experience.
EICC and SFB can be operated in any combination of on-premise or hosted configurations. With the merging of Lync and Skype technologies in the SFB framework, EICC can intelligently manage any interaction from any location, whether it originated from a Skype consumer, a Skype for Business enterprise user, or a federated endpoint.
Posted by Veronica Silva Cusi, news correspondent
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Skype is a freemium voice-over-IP service and instant messaging client that is developed by the Microsoft Skype Division. The name was derived from "sky" and "peer". Skype was first released in August 2003.
Published: Thursday, June 4, 2015