News : Enghouse Interactive Unveils Update to Contact Center: Enterprise (CCE)
Phoenix, AZ, USA, March 10, 2015 -- Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, this week introduced PRC 3 to version 9 of its Contact Center: Enterprise (CCE).
"This latest update of CCE emphasizes agent empowerment, and provides the functionality needed to maximize performance and deliver the best possible customer experience," said Enghouse Interactive Vice President of Product Management, John Cray.
Posted by Veronica Silva Cusi, news correspondent
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Published: Wednesday, March 11, 2015