News : Enghouse Interactive Unveils Omni-Channel Solutions Portfolio
Phoenix, AZ, USA, Nov 4, 2015 -- Enghouse Interactive, developer of contact center software solutions, unveiled the 2016 iteration of its omni-channel, unified communications (UC) and PBX diagnostic portfolio.
"As we continue integrating our portfolio into a unified suite, our overarching objective is to provide the tools for organizations to maximize the value of the customer's entire interaction with a business, across every communications channel," said John Cray, Vice President, Product Management, Enghouse Interactive.
Posted by Veronica Silva Cusi, news correspondent
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Published: Thursday, November 5, 2015