#contactcenterworld, @cosmocom, @EnghouseInterac
Today contact centers offer omni-channel contact to enable customers to interact with them any way they choose – phone, email, text, chat, video or social media. In addition to recording all cross-channel customer interactions, Enghouse Interactive’s QMS now offers conversation analytics that can be used to reveal valuable customer insights to assist your business.
Use audio transcriptions and text recordings, combined with text analytics, to get a real understanding of what your customers are saying and thinking about your business, helping you to identify trends, risks (e.g. churn), competitor feedback, or business opportunities.
#contactcenterworld, @cosmocom, @EnghouseInterac
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes omni-channel contact center, self-service, attendant operator consoles and workforce optimization. This portfolio places us in a position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
We have over 25 years’ experience developing solutions that enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand.
Published: Friday, September 4, 2020
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