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News : Enghouse Interactive’s CCSP Provides Group of Gold Line with Platform for Cloud Contact Center

#contactcenterworld, @cosmocom, @EnghouseInterac

Phoenix, AZ, USA, May 22, 2018 -- Enghouse Interactive announced that GL CloudConnect (GLCC), the enterprise division of the Group of Gold Line, has selected Enghouse Interactive Contact Center: Service Provider (CCSP) as the platform for its new cloud contact center offering, GLCCaaS. CCSP is a multi-tenant cloud contact center platform designed for providing contact center in an ‘as-a-service’ model.

As an international service provider and technology integrator, GL CloudConnect offers telecom, cloud, hosting and digital media solutions along with professional services for enterprise customers and partners. Sold direct and through their channel partners, GLCCaaS reflects GL CloudConnect’s response to demand from their customers and partners for offering contact center as-a-service (CCaaS.)

"Partnering with Enghouse Interactive empowers Gold Line with an industry-leading platform for cloud contact center," said GL CloudConnect’s Vice President, VoIP Technology and Services, Essie Nouraee. "The addition of GLCCaaS into our CloudConnect portfolio, which currently includes our GLSIP trunking and our GLPBX hosted PBX offer, enables us to deliver on the increasing demand for Enterprise cloud solutions. In addition, this new cloud service affords Gold Line the opportunity to extend existing relationships and be the single-source partner for all of our customers’ needs" continued Nouraee.

 

 

"We take pride in our exceptional service levels, including answering 80% of calls within 20 seconds with a 90% call completion rate," added Nouraee. "Given our migration to full multi-media and reporting capabilities with the CCSP platform, we believe that our outsourced business will grow exponentially."

"Gold Line is exactly the type of engaged and dedicated cloud provider that customers are looking for and their channel partners need," said Jacki Tessmer, Vice President of Service Provider and Cloud Strategy, Enghouse Interactive. "We are honored to have been selected as the trusted partner to help Gold Line deliver innovative cloud contact center solutions".

#contactcenterworld, @cosmocom, @EnghouseInterac

Posted by Veronica Silva Cusi, news correspondent
Source: Enghouse Interactive


About Enghouse Interactive:
Company LogoEnghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. With over 25 years’ experience developing solutions that consistently exceed the expectations of our customers and partners, Enghouse has an enviable pedigree. All of our solutions enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand.
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Wednesday, May 23, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
PH: 8005771872

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

7.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

8.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 
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