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#contactcenterworld, @cosmocom, @EnghouseInterac, @Microsoft
Reading, Berkshire, UK, Dec 10, 2020 -- Enghouse Interactive has announced that its flagship contact centre solution, Communications Center (CC), has passed certification testing under Microsoft Teams’ new certification programme, Connected Contact Center.
This certification for independent software vendors (ISVs) is a mark of quality aimed at providing customers with the assurance that each participating partner's solution has been tested and shown to provide the quality, compatibility and reliability expected from Microsoft solutions. The certification of CC was performed by Microsoft's partner, TekVizion, in accordance with the Connect model.
Alex Black, Chief Technical Officer, Enghouse Interactive, said: "For our customers, the certification means Communications Center has received the quality stamp of approval, assuring them that our solutions meet Microsoft’s stringent standards. Using native APIs to integrate Communications Center with Microsoft Teams means that agents can determine people’s presence status within middle and back-office functions to provide a connected experience for their customers. Our success in passing the certification to test level demonstrates the value of working closely with Microsoft in terms of market and technology through the Technology Alliance Program (TAP)."
#contactcenterworld, @cosmocom, @EnghouseInterac, @Microsoft
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za
About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes omni-channel contact center, self-service, attendant operator consoles and workforce optimization. This portfolio places us in a position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
We have over 25 years’ experience developing solutions that enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand.
About Microsoft:
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them.
We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Friday, December 11, 2020
| 1.) |  Branches Combines knowledge management with call support as continue improvement. |
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