Markham, ON, Canada, Oct, 2018 -- Enghouse Systems Limited (TSX:ENGH) announced that its Enghouse Networks NetBoss Service Assurance solution has been successfully launched in Companhia de Electricidade de Macau's (CEM) new network operations center (NOC).
CEM, as provider of electrical power to the territory, initiated the project to ensure its information and communications technology (ICT) systems are delivering the highest levels of service quality at all times.
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ICT is essential for electrical power companies to safely and reliably operate the electrical grid as well as for efficient corporate communications. CEM's NOC operators are now able to proactively monitor the health and status of numerous multi-vendor ICT systems and related services from a single screen utilizing the Enghouse NetBoss fault and performance management system. CEM has also deployed and integrated Enghouse's Trouble Ticketing and Workflow systems in order to automate the opening, assigning, tracking and resolution of trouble tickets.
"Enghouse Networks brought us their extensive portfolio and experience in deploying complex ICT network management projects for electric utilities," said Kitty Leong, Manager of System Dispatch Engineering Unit, CEM. "We appreciate the guidance they provided from our first contact with them through the final steps in the project deployment. It was excellent teamwork throughout."
"This next generation Enghouse NetBoss Service Assurance solution will enable CEM to enhance the quality and efficiency of their ICT network and service management processes," said Sunil Diaz, General Manager of Enghouse Networks.
Posted by Veronica Silva Cusi, news correspondent
About Enghouse Systems Limited:
Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange (TSX: ESL).
Published: Tuesday, October 9, 2018
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