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News : Enghouse Systems Acquires Eptica S.A.

#contactcenterworld, @EpticaUK

Markham, ON, Canada, and Paris, France, Oct. 22, 2019 -- Enghouse Systems Limited (TSX:ENGH) announced it has acquired Eptica S.A. which is based in the Paris suburb of Boulogne, France.

Eptica is a provider of customer engagement software. Powered by artificial intelligence ("AI"), it enables businesses to make the customer experience a key link in their value chain. 


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"Eptica provides an important entry point into the French market for organic and acquisitive expansion," said Steve Sadler, Chairman & CEO of Enghouse. "We are very pleased to welcome Eptica's customers and employees to the Enghouse Interactive organization."

"We are delighted to join Enghouse, and look forward to growing with access to Enghouse products and through acquisitions," said Olivier Njamfa, CEO of Eptica. "We can combine the Eptica product suite with the complementary Enghouse contact center product into an effective solution for this market."

#contactcenterworld, @EpticaUK

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Eptica:
Company LogoEptica is a provider of e-crm software solutions enabling e-business orientated companies or companies who want to take full advantage of their web site, to create, develop and manage in real-time their relationships with their clients, suppliers or partners via the Internet.
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About Enghouse Systems Limited:
Company LogoEnghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange (TSX: ESL).
Company RSS Feed   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 0 - 100% Rollout Can Hurt

Read today's tip or listen to it on podcast.

Published: Thursday, October 24, 2019

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2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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