#contactcenterworld, @cosmocom, @EnghouseInterac
Johannesburg, South Africa, July 14, 2021 -- Enghouse Interactive, a global provider of contact centre and video collaboration software, and Veridas, a provider in biometric solutions for digital identity verification development, have unveiled their joint video conferencing solution with facial biometrics.
This integration, which has already attracted the interest of major financial institutions, allows agents to verify the identity of customers while conversing with them remotely, in just milliseconds.
The joint solution, which can be easily integrated into any customer communications platform, significantly increases fraud detection capabilities by comparing the customer’s face in the video call with the customer’s registration data, either a photo or an identity document.
Ignacio del Castillo, Director of the Alliances Area of Veridas, was excited about the relationship that has been established between both companies: "We are very excited about the alliance with Enghouse because of the great potential of application of our biometric authentication solutions, face and voice in final customer solutions." He added: "The integration of Veridas’ facial biometrics into Enghouse’s Vidyo platform brings Veridas even closer to contact centres in Spain and Latam. The great team of professionals that we have found in Enghouse and the quality of their solutions are the pillars to make this collaboration a success.
The Enghouse team also highlights how important it is to have a video channel in these times. In fact, JL Castaños, Vice-President of Sales at Enghouse, said: "The introduction of Vidyo in contact centre interactions has accelerated exponentially since the beginning of the COVID-19 pandemic. This new channel introduces additional benefits over other types of interactions, especially the ability to establish bonds of greater trust between interlocutors by being able to add to the conversation the additional information that is provided in the communication through the expression of the face."
He also noted: "With the integration of Veridas facial biometrics, we have gone a step further, enabling the verification of the interlocutor in a completely natural and transparent way."
Posted by Veronica Silva Cusi, news correspondent
About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes omni-channel contact center, self-service, attendant operator consoles and workforce optimization. This portfolio places us in a position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. We have over 25 years’ experience developing solutions that enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand.
Published: Friday, July 16, 2021
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