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News : English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions

#contactcenterworld, @noblesystems

Atlanta, GA  August 4, 2020 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is pleased to announce our recent partnership with English Heritage, a charity that manages over 400 historic monuments, buildings and places of interest in the UK. With the generous support of donors, the charity cares for palaces, houses, hill figures, castles, abbeys, industrial sites, Roman forts, and even deserted medieval villages for future generations.

English Heritage selected Noble Systems’ Inbound and Workforce Management solutions for delivery of future-proofed systems with a rapid return on investment. Noble’s Inbound 100 solution will enable the charity to maximize their customer service and improve handling of incoming customer contacts. Inbound 100 features an integrated IVR to direct customers quickly and efficiently, and call recording and QA to ensure that all interactions meet the charity’s high standards.

In addition, the charity wanted to implement a Workforce Management system to further optimize the efficiency of their customer service team and help them exceed customer expectations. They chose Noble’s integrated ShiftTrack WFM solution to enable them to accurately forecast workloads, match the right resources to their needs, and keep the team motivated.

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Suzanne Mills, Contact Center Manager at English Heritage, said, "We chose Noble Systems due to their extensive experience in implementing omnichannel contact center solutions and because of the proven return on investment. It’s important for English Heritage to provide an excellent customer service solution to our members and we’ve been delighted with the Noble implementation and ongoing support."

James Riley, Noble VP sales & marketing EMEA and APAC, commented, "Noble Systems has extensive experience in working with charities to provide cost-effective contact center solutions that meet the high expectations of their members and donors. We’re proud to be supporting English Heritage with a state-of-the-art omnichannel customer service solution that will ensure a stable and secure environment for many years to come."

#contactcenterworld, @noblesystems


About Noble Systems:
Company LogoNoble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
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Today's Tip of the Day - Broken Promises

Read today's tip or listen to it on podcast.

Published: Tuesday, August 4, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312
 

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