News : Englishtown Uses Five9 Cloud Contact Center Software
San Ramon, CA, USA, April 7, 2015 -- Five9 (NASDAQ:FIVN), a provider of cloud contact center software, announces that online English language school, Englishtown, has successfully moved its premise-based call center to the cloud using both Five9 and Salesforce Service Cloud.
Founded in 1996, Englishtown is an online English language school with 20 million students in 80 different countries. Englishtown operates a contact center in Monterrey, Mexico. These outbound sales, customer care calls and collection campaigns help people across the world successfully develop their English language skills. Englishtown uses Five9 to power the sales campaigns division of the Englishtown contact center.
By combing the telephony features of Five9 with the familiar Salesforce user interface, Englishtown has been able to increase sales, improve agent productivity and deliver better customer service.
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"Because Five9 integrates with Salesforce, our agents can view customer information as soon as they connect on a call. Integrating our contact center technology with Salesforce made assisting customers much faster. Agents are connected to customers instantly, without having to make a bunch of calls to reach a customer. Now they reach a live person faster and spend the bulk of their time helping clients."
– Hiram Zamora, sales intelligence specialist, Englishtown
Posted by Veronica Silva Cusi, news correspondent
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Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Englishtown is an online English school offering E-learning for adults. A division of EF Education First, Englishtown has worked with 1,200 companies and has 15 million users.
Published: Wednesday, April 8, 2015
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