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News : Enhanced Capabilities with Verint Intelligent Virtual Assistant Enable Easy Design and Deployment

#contactcenterworld, @Verint

Melville, NY, USA, Apr 11, 2023 - Verint(R) (NASDAQ: VRNT), The Customer Engagement Company(R), announced that advanced capabilities for Verint Intelligent Virtual Assistant™ (IVA) will be available on April 19 and deliver a conversation design platform that enables teams to design, deploy, and improve IVAs faster, collaboratively and at scale. Verint IVA is part of Verint Customer Engagement Platform powered by Verint Da Vinci™ AI to activate insights and automate experiences across the enterprise.

Conversational artificial intelligence (AI) helps organizations gain confidence in their ability to provide high quality customer experiences. According to a recent Verint study, nearly three-quarters of the highly confident respondents – confident about their organization’s ability to provide the level of experience demanded by modern consumers – had implemented an IVA before or during 2022, more than half increased spending on those solutions in 2022 versus 2021 and just under half currently share work between human employees and bots.

"Customers appreciate using their own words in natural interactions with bots but get frustrated when automated systems don’t understand simple queries or have limited options," explains Derek Top, senior analyst and research director at Opus Research. "Verint’s IVA Studio enables developers to start with pre-built models that reduce the time and resources required to support a variety of complex interactions and transactions."

"Rolling out more digital channels doesn’t always guarantee an improvement in customer engagement. Modern consumers expect seamless digital interactions, regardless of channel," says Verint’s Heather Richards, vice president, go-to-market strategy, digital first engagement. "Brands need a way to scale customer interactions across channels and Verint IVA introduces AI-powered conversational experiences – driving a better customer experience and automating processes in the contact center."

#contactcenterworld, @Verint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Verint:
Company LogoVerint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Wednesday, April 12, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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