News : Enhanced Customer Engagement with the Help of Tablets
May 16, 2014 -- Wincor Nixdorf's new tablet-based Assisted Teller solution enables greater effectiveness in engaging directly with customers and supports transformation from a transactional to a sales- and service-oriented branch culture. This is the conclusion reached by Ovum, the market research and consulting firm specializing in the technology and telecommunications sectors, in analysis that has now been published as part of its "On the Radar" series, according to Wincor Nixdorf.
Banks around the world are working to transition from providing employee-aided transaction services to other channels. The latest analysis from the British consulting firm Ovum confirms that Wincor Nixdorf is helping them achieve that. It regards the Assisted Self Service concept of the CINEO C4090, where staff can provide help using a tablet PC as and when required, as being so advanced that it has included the solution in its "On the Radar" series. As part of this series of research notes, Ovum highlights new technologies and enterprises that develop and offer innovative ideas, products or business models.
The CINEO C4090 allows deposits and withdrawals of banknotes and coins, prints account statements and other documents, automates check processing and allows customers to pay bills with the aid of staff or on their own. Barcode and NFC readers are installed and are operated using disability-friendly touch screens. "The CINEO C4090 enables bank staff to devote more time to sales and personal consulting," said Uwe Krause, Vice President at Wincor Nixdorf. If a customer needs help at the terminal, the employee is on hand with the tablet and can, for example, carry out transactions that are otherwise only offered at the counter such as authorizing withdrawals above the defined cash limit.
Posted by Veronica Silva Cusi, news correspondent
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About Wincor Nixdorf:
Wincor Nixdorf is a German corporation that provides retail and retail banking hardware, software, and services.
Ovum, the analyst and consulting company, is an advisor on telecoms, software and IT services. Resolutely independent, Ovum advises large corporates, IT and software vendors, IT service providers, telecoms operators, regulators, service providers and equipment suppliers. It analyses the commercial impact of technology and market changes and has a real strength in advising on the developments where telecoms, software and IT services interact.
Published: Tuesday, May 20, 2014