News : Enhanced Resource Centers Bringing 400 Jobs to Melbourne
Melbourne, FL, USA, Nov, 2017 -- A customer call center company has begun recruiting to fill 400 jobs in Melbourne.
The company, Enhanced Resource Centers, is holding a recruitment event at its Melbourne facility.
The company is hiring customer service representatives, quality analysts, trainers, recruiters and people for leadership positions.
The jobs are expected to be filled by March, according to a joint announcement from the company and the Economic Development Commission of Florida's Space Coast.
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Sarah Levanti, marketing and communications manager for the Economic Development Commission, said Enhanced Resource Centers' customer service agents handle incoming calls from members of the public. The agents perform a variety of roles, including customer service, sales and technical services.
Levanti said starting pay for agents is $12 an hour.
The company said new hires will receive a $300 sign-on bonus for a limited time, and can earn additional bonuses for referring applicants after being hired.
In a prepared statement, Lynda Weatherman, president and chief executive officer of the Economic Development Commission, said her organization is "pleased ERC chose Melbourne. Their investment in our community is extraordinary, as the 400 new positions offer job-seekers a unique opportunity with growth potential" within its industry, which is known as business process outsourcing.
"It is always exciting when an international company of this caliber selects Brevard County to expand its operations," Weatherman said. "The EDC identified a competitive location and demonstrated the presence of a viable talent pool matching the requirements of the company, which led to their decision to invest in Brevard County."
Matt Charles, ERC’s chief growth officer, said the company spent the past 12 months evaluating potential locations throughout the Southeast for its next "customer experience center. All of the research and data pointed to Melbourne for its highly skilled work force, experienced management and robust infrastructure."
Charles said ERC finalized its decision after several site visits, meetings with Economic Development Commission officials and "getting to know some of the great folks around the Melbourne area. We realized that Melbourne was the right choice for the next addition to our family of ERC centers."
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, November 21, 2017