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San Francisco, CA, USA and Levallois-Perret, France, Sept, 2019 -- Vlocity, Inc., a provider of industry-specific cloud software, announced that its Energy & Utilities Cloud has been selected by Eni Gas & Power France to improve its CRM via Salesforce. Eni Gas & Power France, a supplier of gas, electricity and energy efficiency services, a subsidiary of the international group Eni, is strengthening its customer relationship management tools with a native omni-channel solution, offered by Vlocity.
Following a market assessment, Vlocity was selected to participate with Eni Gas & Power France in the integration of this new solution, which will provide out-of-the-box customer service and sales processes and a fully integrated 360-degree smart view system designed to improve Eni's agility and enhance customer experience. The solution will optimize and streamline the customer journey, regardless of the contact channel used.
"Vlocity will enable Eni to increase agility, improve customer service, and streamline sales processes with the only cloud-based front and middle office system built with Salesforce, that has been fully tailored for the unique requirements and best practices of the Energy and Utilities industry," said David Schmaier, founder and CEO, Vlocity. "It is only through these new generation choices that energy companies like Eni will be able to gain in efficiency and meet the increasing demands of today's consumers."
"Eni Gas & Power France is constantly innovating to offer its customers ever more efficient solutions in line with their expectations, with one sole goal: total customer satisfaction," said Daniel Fava, managing director of Eni Gas & Power France. "In 2018, 93% of our private customers and 89% of our professional customers were satisfied with our services. We believe that Vlocity is the most suitable solution to put the customer at the center of attention and, thus, guarantee the most successful multichannel customer experience. Our customers are what sustains our business, and we take pride in their loyalty."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About Vlocity:
Vlocity, a Forbes Cloud 100 company and strategic Salesforce ISV, delivers industry-specific cloud and mobile software that embed digital, omnichannel processes for customer-centric industries. Built in partnership with Salesforce, the world's #1 CRM company, Vlocity is one of Salesforce's fastest growing partners. Vlocity Industry Cloud Apps embed industry-specific functionality, best practices and business processes for the Communications & Media, Insurance & Financial Services, Health Insurance, Energy & Utilities and Public Sector industries.
Published: Tuesday, October 1, 2019
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