OK
X

A T T E N T I O N !

Tickets on sale for our own 'Industry leading, highest rated' event out there!

The NEXT GENERATION
Contact Center & Customer Engagement
BEST PRACTICES Conference
featuring 2018 Top Contact Centers / CX Organizations!!
Events taking place in Europe, US, Asia

FIND OUT MORE

United States
Login
Invalid Login
Email
Password

Reset / Forgot Password Link

Register FREE
Become a Basic Member for free. Click on the memberships tab
Memberships
FacebookLinkedInTwitterRSSYoutubeInstagramContactCenterWorld
Exec Menu:
Classic Menu:
Default Classic Sub Menu:
Become a Basic Member for free. Click Here
Menu
  • Advertise
    • Overview
    • Directory
    • Banners
    • Emails
    • Events
    • Awards
    • Certification
    • Added Value
    • FAQ
  • Articles & News
  • Awards
    • Overview
    • Categories
    • How to enter
    • Past winners
    • FAQ
    • My entries
      • Overview
      • Welcome
      • Add Location
      • My Award Entries
      • My Payments
      • Submission Status
      • My Admins
      • Help
    • Judge / Sponsor
    • Industry Champion
    • Employee Engagement
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Events
    • North & South America
      • Americas Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Europe, Middle East & Africa
      • EMEA Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Asia Pacific
      • Asia Pacific Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Global
      • Global Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
  • Jobs
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Suppliers
  • Tips
  • Tips
  • Articles
  • Events
    • Best Practice Conferences
    • Other Events
  • Awards
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Jobs
  • Suppliers
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Advertise
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
WHAT CAN WE HELP YOU FIND?
categories
All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store

News : Enniskillen Contact Centre Raises Money for NSPCC

#contactcenterworld, @nspcc, @BT
Dec 15, 2014 -- Last week the magical figure of £1 million was passed as generous supporters made donations in return for their colourful and beautiful letter requests.

This years’ campaign started on 1 October and for the first time BT have been the point of contact for telephone requests with all calls being routed to volunteers in the BT Contact Centre at Broadmeadow Place Enniskillen.

Catherine Nuttall, Head of Northern Ireland Fundraising, NSPCC said: "Letter from Santa is one of the NSPCC’s most important campaigns and BT’s support is making a huge contribution. Christmas is a magical time of year for most children, but sadly there are some for whom it can be an incredibly difficult and lonely time. By requesting a Letter from Santa and making a small donation, you could bring a smile to a child’s face this Christmas and provide help for vulnerable children across the UK, ensuring there is someone for them to turn to when they need advice and support, this Christmas and beyond."

Andy Hamill, MyDonate Service Manager BT, said; "Since the beginning of the campaign way back at the start of October we increased our volunteering time and flexibility of shifts to ensure that we succeeded in our goal of answering calls at all times seven days a week and up to thirteen hours a day. The campaign total is now well over £1million and though the majority of fulfilment is online, we’ve handled thousands of calls in Enniskillen and we haven’t finished yet."

Every £5 raised by Letter from Santa will help ChildLine be there whenever a child seeks help either online or by phone.

#contactcenterworld, @nspcc, @BT

Posted by Veronica Silva Cusi, news correspondent
Source: http://fermanaghherald.com

Today's Tip of the Day - First Contact

Read today's tip or listen to it on podcast.

Related Editorial

  • Call Centres Carried on ‘Bullying' Donors Because Not Enough of Them Complained
  • Record Level of Calls to NSPCC Over Parents' Drink and Drugs Misuse
  • More Than 1,700 Calls to Football Abuse Helpline
  • Ten Calls a Week Referred to Police and Social Services, NSPCC Reveals
  • NSPCC to Double Number of Phone Helpline Staff
  • Shock 70% Rise in Calls to Northern Ireland Child Helpline

More Editorial From NSPCC

  • Record Level of Calls to NSPCC Over Parents' Drink and Drugs Misuse
  • NSPCC to Double Number of Phone Helpline Staff
  • Shock 70% Rise in Calls to Northern Ireland Child Helpline
  • Loneliness Drives Children to Contact Helpline
  • 1400 Calls to NSPCC Helpline Over Drink and Drug Use Around Children
  • More Localised NSPCC Helpline in Plymouth

About NSPCC:
The National Society for the Prevention of Cruelty to Children (NSPCC) is a charity campaigning and working in child protection in England, Wales, Northern Ireland and the Channel Islands.
         

About BT:
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
         

Published: Tuesday, December 16, 2014

Printer Friendly Version Printer friendly version

Industry Suppliers

Get Listed
AvayaAvaya
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
(view more)
Get Listed

Upcoming Events

Submit Event
EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
 1
 2308 
Share