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News : Enreach Announces Enreach UP

#contactcenterworld

Almere, Netherlands / Nice, France, Mar, 2022 -- Enreach, a European contact provider backed by the independent investment group, Waterland Private Equity ("Waterland"), has announced the commercial availability of Enreach Unified Platform ("Enreach UP") for the service provider market. Being debuted at Mobile World Congress, Enreach UP is a cloud-native platform supporting communication, collaboration and productivity. This major milestone for Enreach integrate technologies from businesses across the group and is the foundation for future faster innovation and continuous delivery.

Enreach UP gives service providers a broad range of value-added services, including cloud PBX, fixed mobile convergence, video collaboration, messaging, inbound/outbound contact centre functionality and conversational bots, seamlessly integrated with mobile services, Microsoft Teams, CRM and ERP systems. 

Bertrand Pourcelot, CEO of Enreach for Service Providers, says, "Enreach UP is a key milestone in our mission to become the contact leader in Europe. Together with our partners, we are helping people to improve how they communicate, collaborate and work, by integrating all forms of contact into one, user-controlled, context-based and flexible environment, accessible from anywhere, anyhow. With no more technology silos, physical and digital barriers disappear to provide more meaningful contact every day."

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Koen van Geffen, CTO of Enreach says, "Enreach UP demonstrates our bold and innovative approach to design and development, enabling us to bring together and enhance the best of the products and technologies we have acquired and deploy these in the market. Our continued innovation will ensure that customers will have fast access to new features and product updates."

Continues José Ruiz, Enreach UP Lead, "The underlying technology is a quantum leap forward and will not only enable accelerated innovation, it will also help both us and our partners to differentiate strongly in the market. We believe in the benefits of a non-siloed, unified approach for our entire community, with a strategy focused on integrating best-in-class technologies."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://enreach.com


About Enreach:
Company LogoEnreach is the parent company of various labels such as Voiceworks, Swyx, ipnordic, Centile, Eazit and Network Telecom. Enreach provides collaboration technology and telecoms services via their reselling partners or direct brands that are transformative for SMEs and the people that work with them. Enreach is active in the core markets Germany, the Netherlands, Denmark, UK and France with activities in 25 countries and more than 775 employees.
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Today's Tip of the Day - Don't Share Everything

Read today's tip or listen to it on podcast.

Published: Thursday, March 3, 2022

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2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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