Almere, Netherlands / Nice, France, Mar, 2022 -- Enreach, a European contact provider backed by the independent investment group, Waterland Private Equity ("Waterland"), has announced the commercial availability of Enreach Unified Platform ("Enreach UP") for the service provider market. Being debuted at Mobile World Congress, Enreach UP is a cloud-native platform supporting communication, collaboration and productivity. This major milestone for Enreach integrate technologies from businesses across the group and is the foundation for future faster innovation and continuous delivery.
Enreach UP gives service providers a broad range of value-added services, including cloud PBX, fixed mobile convergence, video collaboration, messaging, inbound/outbound contact centre functionality and conversational bots, seamlessly integrated with mobile services, Microsoft Teams, CRM and ERP systems.
Bertrand Pourcelot, CEO of Enreach for Service Providers, says, "Enreach UP is a key milestone in our mission to become the contact leader in Europe. Together with our partners, we are helping people to improve how they communicate, collaborate and work, by integrating all forms of contact into one, user-controlled, context-based and flexible environment, accessible from anywhere, anyhow. With no more technology silos, physical and digital barriers disappear to provide more meaningful contact every day."
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Koen van Geffen, CTO of Enreach says, "Enreach UP demonstrates our bold and innovative approach to design and development, enabling us to bring together and enhance the best of the products and technologies we have acquired and deploy these in the market. Our continued innovation will ensure that customers will have fast access to new features and product updates."
Continues José Ruiz, Enreach UP Lead, "The underlying technology is a quantum leap forward and will not only enable accelerated innovation, it will also help both us and our partners to differentiate strongly in the market. We believe in the benefits of a non-siloed, unified approach for our entire community, with a strategy focused on integrating best-in-class technologies."
Posted by Veronica Silva Cusi, news correspondent
Enreach is the parent company of various labels such as Voiceworks, Swyx, ipnordic, Centile, Eazit and Network Telecom. Enreach provides collaboration technology and telecoms services via their reselling partners or direct brands that are transformative for SMEs and the people that work with them. Enreach is active in the core markets Germany, the Netherlands, Denmark, UK and France with activities in 25 countries and more than 775 employees.
Published: Thursday, March 3, 2022
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
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