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News : Enreach Enhances its Cloud Contact Centre Offering with the Acquisition of Danish Company HeroBase

#contactcenterworld, @herobasecom

Almere, Netherlands/Dortmund, Germany, Sept, 2020 -- Enreach, a European unified communications group backed by investment company Waterland, enhances its product offering with the acquisition of cloud contact centre software provider HeroBase A/S (‘HeroBase’). The addition of HeroBase brings contact centre and marketing automation capabilities to Enreach. These will be integrated with its existing products to create a full GDPR-compliant cloud-based contact centre solution for its partners and customers across Europe, while also increasing its footprint in Scandinavia. 

Stijn Nijhuis, CEO of Enreach: "The acquisition of HeroBase is further proof of our buy-and-build strategy to develop into a unified communications market leader in Europe. Looking for a full cloud contact centre offering, we decided that adding HeroBase was the perfect fit following our latest acquisition of masvoz, the number one B2B cloud communications provider in Spain. Together, they instantly create a leading ‘one-stop shop’ cloud contact centre solution for Enreach customers across Europe. We are therefore very pleased to welcome HeroBase to our group."

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HeroBase offers a proposition of smart, flexible and multichannel sales solutions for medium to large enterprises and will operate independently while benefitting from the strong synergies of the bigger group. The company will carry on being based in Copenhagen, Denmark. Casper Langhoff, CEO of the company, will continue to work with the business going forward alongside his experienced management team.

Casper said: "In recent years we have achieved consistent growth and successfully enhanced our product offering. The acquisition of HeroBase by Enreach is a strategic and well-considered decision that will not only help facilitate our customers’ growth, but also the growth of the entire group in the area of contact centres. A good example is the immediate synergies between HeroBase and masvoz to sell its cloud contact center solutions and our marketing automation and sales software."

#contactcenterworld, @herobasecom

Posted by Veronica Silva Cusi, news correspondent
Source: Enreach


About Enreach:
Company LogoEnreach is the parent company of various labels such as Voiceworks, Swyx, ipnordic, Centile, Eazit and Network Telecom. Enreach provides collaboration technology and telecoms services via their reselling partners or direct brands that are transformative for SMEs and the people that work with them. Enreach is active in the core markets Germany, the Netherlands, Denmark, UK and France with activities in 25 countries and more than 775 employees.
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Today's Tip of the Day - Train In Sensitivity

Read today's tip or listen to it on podcast.

Published: Monday, September 7, 2020

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2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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