Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

News : ENT and Allergy Associates Deploys RingCentral’s Cloud Communications Solution

#contactcenterworld, @ringcentral

Tarrytown, NY, USA, Sept. 10, 2020 -- ENT and Allergy Associates, LLP (ENTA), announced that it has partnered with RingCentral, a provider of global enterprise cloud communications, collaboration and contact center solutions to utilize its Contact Center solution to communicate with patients and provide them with the best possible care, while enabling Patient Rapid Response Center (PRRC) employees to work from anywhere driving increased flexibility.

ENTA has more than 220 physicians practicing in 43 office locations across New York and New Jersey and provides care to more than 90,000 patients every month. In recent years, ENTA undertook a major initiative to deploy a centralized call center, the Patient Rapid Response Center (PRRC), in order to deliver on the organization’s mission of providing the best possible service to patients at every available touch point. When the COVID-19 pandemic hit, ENTA quickly realized that their legacy on-premise phone system was struggling to keep pace with the increase in patient calls they were experiencing and lacked the flexibility and mobility that their staff needed to connect with patients from any location.

In order to improve patient engagement and communication, the healthcare specialist launched the RingCentral Contact Center solution across all locations in order to better serve patients and meet their needs in a timely manner – all from one centralized location. RingCentral also allowed PRRC employees to stay connected while working from home.

....NOTE - content continues below this message


We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!



"Having a positive patient experience is among the most important aspects of what we do. RingCentral’s advanced technology allows us to continue to improve that experience, as well as offer our PRRC representatives more flexibility than ever," says ENTA’s Chief Operating Officer Nicole Monti-Spadaccini. "When the COVID-19 outbreak was declared a global pandemic, we realized almost immediately that our existing phone system was not equipped to support, and keep pace, with the ever-growing demands of our patients. It became clear that launching RingCentral's cloud communications solutions across our entire call center was paramount to maintaining the highest levels of customer satisfaction and patient engagement that our clients deserve, and that we pride ourselves on."

"Making our patients happy and healthy is of utmost importance, especially during these most challenging of times," noted ENTA’s CEO Robert Glazer. "Launching RingCentral in just a matter of days ensured our ability to provide a state-of-the-art communications platform for all of our patients, while also empowering our employees to remain productive and stay connected—whether they were present in the call center or working from home."

"The COVID-19 pandemic has been a wake-up call for businesses all over the world, especially healthcare providers. Remote access to technology platforms is not just the future; it’s very clearly the present and the standard for organizations going forward," says Robert Green, MD, President of ENTA. "The RingCentral platform effectively amplifies our communications and collaboration capabilities so that our patients, and our employees, are fully connected well into the future."

"Our mission is to provide our customers with the communications and collaboration capabilities they need to stay connected and productive from anywhere," said Vlad Shmunis, CEO at RingCentral. "It’s great to see how ENTA has been able to modernize their communications infrastructure to better serve their patients, especially during this time of crisis."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent

About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Do You Really Look After Your Best Customers?

Read today's tip or listen to it on podcast.

Published: Monday, September 14, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recording

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565


Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608


Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

PCS Software

Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =