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News : PlayVox Brings Gamification to Zendesk
San Francisco, CA, Jan 8, 2014 -- PlayVox is excited to announce a new App available on the Zendesk Marketplace that provides Gamified Workforce Optimization capabilities such as Agent Performance Management and eLearning to Zendesk customers.
Zendesk and PlayVox customer Groupon use PlayVox to simplify agent performance and training management. "PlayVox lets us detect and make a quick diagnosis of underperforming agents or those who ignore certain important procedures in serving our customers" - Carolina Bucarey - Head of Customer Support at Groupon Latam.
PlayVox makes tracking Zendesk metrics fun, social, and easy to understand so that companies can improve the quality of their service and support.
"The faster agents get feedback, the faster and more likely they will be to take action to improve their performance and your customer’s experience. PlayVox provides performance ranking data, and provide support agents with feedback they can understand within the Zendesk console" says Ariel Cordiviola PlayVox, Co-Founder and VP Product.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
PlayVox's mission is to make call centers a better place to work. End the use of spreadsheets to manage your workforce. We have new approaches and tools to empower call center agents to be more productive and engaged. We give team managers and executives super power capabilities to manage their workforce by taking applying holistic and new capabilities to your existing practices. Ten applications on one, cost-effective and cloud-based platform.
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Friday, January 10, 2014