News : Entrepreneurial Accident Management Group Reveals New Cloud-based Partnership
Halifax, UK, Aug, 2019 -- A cloud provider of voice, video, chat and contact centre solutions has partnered with Activate Group Limited (AGL).
8x8 has teamed up with the vehicle accident management firm to improve customer service and the communication channels available for users.
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8x8, a cloud provider of voice, video, chat and contact centre solutions, announced its partnership with entrepreneurial vehicle accident management business, Activate Group Limited (AGL).
With 8x8 X Series in place, the company has a new contact centre capability, which enables it to bring all the disparate systems - outbound, inbound and CRM - together.
Daniel Woods, head of IT at AGL, said: "In the sector we operate in, it’s vital for us to respond quickly to our customers, sometimes they are stranded on the roadside and need to be able to reach an agent straight away.
"We knew we needed to bring in a system that helped us resolve queries more efficiently and support employees, so they can better understand the customer and have access to the right information at the right time."
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Monday, August 5, 2019
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