News : Envision Introduces Click2Coach Cloud
Seattle, Jan. 23, 2014 -- Envision introduces Click2Coach Cloud, a cloud-based, downloadable application that delivers enterprise-class functionality to contact centers of any size.
Click2Coach Cloud is a recording, evaluation, coaching and agent analytics application that enables contact centers to capture phone, CTI, application workflow and desktop data. The software transforms customer experiences by collecting the right data from customer interactions to provide insight into operations and trends. This enables businesses to take action for improvement throughout the organization.
"Installing a traditional contact center management system is a significant undertaking in terms of cost and time," said Nancy Jamison, Principal Analyst at Frost & Sullivan. "The small and mid-size market is severely underserved by the current options on the market, which can carry significant startup costs. Small and mid-size companies can benefit by getting the same functionality through a simple download and monthly subscription with a product in the cloud."
Posted by Veronica Silva Cusi, news correspondent
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Deliver Customer Experience without Compromise Envision Centricity™ enables superior team performance by delivering all the tools you need for complete workforce optimization (WFO). Through a customizable, easy-to-use console, you can capture, aggregate, monitor and analyze all the information you need at the agent, center and enterprise levels. Centricity includes Envision’s Click2Coach and Workforce Management solutions and is backed by our Performance Assurance Program
Published: Friday, January 24, 2014