News : EPIC Connections Adds Salt Lake City Based Expert to the Company
Omaha, NE February 4, 2016 -- EPIC Connections, Inc. announced that Mr. Clif Critchlow has joined the customer experience optimization and contact center consulting firm effective immediately.
Mr. Critchlow brings over 30 years of contact center and BPO experience to EPIC Connections including over 25 years in leadership positions with industry leaders. His expertise includes selling and implementing services in customer care, technology solutions, finance and accounting, billing, and human resources. He has also secured and implemented many of the outsourced programs in several vertical industries including Telecom, Media, Financial Services, Insurance, Retail, Healthcare, Technology and Travel & Hospitality.
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"We are excited to have Clif join our growing team," says Bill Pieper, President of EPIC Connections. "Clif is a proven leader in the contact center industry and his vertical experience aligns perfectly with the direction our company is heading."
Mr. Critchlow attended Weber State University and remains actively engaged in industry associations such as PACE, Direct Marketing Association, Electronic Retailing Association and Society of Consumer Affairs Professionals. He is based in Salt Lake City, UT where he will provide services for both existing and new EPIC clients throughout the world.
Laura Collins, Editorial Management
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About Epic Connections:
Founded in 2003, EPIC is a leading provider of contact center consulting, outsourcing and managed services. EPIC’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. EPIC offers clients turnkey outsourcing and managed services solutions, as well as consulting services in all aspects of contact center assessment, benchmarking, design, deployment, optimization, and management to improve the customer experience while reducing costs.
Published: Monday, February 8, 2016