News : EPIC Connections Becomes inContact Certified Implementation Partner
Omaha, NE, USA, April 27, 2016 -- EPIC Connections, Inc., a provider of customer experience and contact center optimization, announced they have been become a Certified Implementation Partner of inContact. The inContact Certified Implementation Partner Program is designed to ensure top quality deployment of the company’s cloud contact center platform.
"We have worked with inContact for some time now, and we are pleased to extend this relationship to become an experienced and trusted implementation partner," said Bill Pieper, President of EPIC Connections. "We have a team of contact center professionals with hundreds of years of experience in the design, configuration, implementation and support of inbound and outbound contact centers, which will provide unparalleled value for our joint customers."
As a Certified Implementation Partner, EPIC looks forward to combining its’ expertise in designing and implementing contact center applications with inContact’s cloud contact center software. The rigorous training program completed by EPIC encompassed extensive and proven success factors designed for ACD/IVR implementation. It also focused on application knowledge, product feature and functionality, administration, and proven methodology used to implement the inContact platform.
Posted by Veronica Silva Cusi, news correspondent
Source: Epic Connections
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About Epic Connections:
Founded in 2003, EPIC is a leading provider of contact center consulting, outsourcing and managed services. EPIC’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. EPIC offers clients turnkey outsourcing and managed services solutions, as well as consulting services in all aspects of contact center assessment, benchmarking, design, deployment, optimization, and management to improve the customer experience while reducing costs.
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Friday, April 29, 2016