News : EPIC Connections Joins NICE inContact DEVone Program
Salt Lake City, UT, USA, Dec, 2017 -- NICE inContact (Nasdaq:NICE) announced that EPIC Connections, a global professional services company, has joined the DEVone developer program and provides technology utilization and performance improvement services to contact centers on CXexchange. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, a cloud customer experience platform.
Complementing NICE inContact CXone, EPIC Connections provides RapidCheck Assessment, implementation, and optimization services to help contact centers craft technology roadmaps, seamlessly deploy NICE inContact solutions, and enhance ROI on technology investments. EPIC is helping NICE inContact customers of all sizes build and execute comprehensive technology transformations by adding workforce- and operations-focused services to their NICE inContact solutions.
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"EPIC is excited to deepen our partnership with NICE inContact. As part of CXexchange, we look forward to serving additional customers, helping them perform a complete technology, workforce, and process transformation," said Bill Pieper, President of EPIC Connections.
"With steady demand and change driven by customer expectations, managers can benefit from assessment and consulting tools that identify ways to fine tune and optimize contact center operations," said Paul Jarman, CEO of NICE inContact. "We welcome EPIC Connections as a DEVone partner."
Posted by Veronica Silva Cusi, news correspondent
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About NICE inContact:
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
About Epic Connections:
Founded in 2003, EPIC is a leading provider of contact center consulting, outsourcing and managed services. EPIC’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. EPIC offers clients turnkey outsourcing and managed services solutions, as well as consulting services in all aspects of contact center assessment, benchmarking, design, deployment, optimization, and management to improve the customer experience while reducing costs.
Published: Tuesday, December 5, 2017
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