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News : ePlus Recognized by Cisco for Excellence in Customer Satisfaction
Herdon, VA, USA, Aug 11, 2015 -- ePlus inc. announced that its subsidiary, ePlus Technology, inc., has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes ePlus for delivering outstanding customer service to customers in the United States.
"We're proud to be acknowledged for the 14th time by Cisco with this meaningful designation," said Jerry McIntosh, senior vice president of advanced technology solutions for ePlus Technology. "We approach every client engagement with a keen focus on delivering an exceptional customer experience as we help organizations plan, build, support, and optimize their entire IT infrastructure. We look forward to continue to earn our status as a trusted solution advisor, especially related to Cisco advanced technologies."
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From ePlus Inc.
About ePlus Inc.:
ePlus is an engineering-centric solutions provider that helps organizations imagine, implement, and achieve more from their technology. Founded in 1990, ePlus has more than 975 associates serving commercial, state, municipal, and education customers nationally. The Company is headquartered at 13595 Dulles Technology Drive, Herndon, VA, 20171.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Wednesday, August 12, 2015