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News : Eptica Positioned in Gartner Magic Quadrant
Reading, Paris, Singapore 19th May 2015 -- Eptica announces that it has been included in Gartner Inc’s "Magic Quadrant for the CRM Customer Engagement Center (CEC)" by Michael Maoz and Jim Davies, April 27, 2015. This marks the second consecutive year that Eptica has appeared in this Magic Quadrant.
According to Gartner, the Magic Quadrant for the CRM Customer Engagement Center examines the market for global customer service and support applications for case management, trouble ticketing and problem resolution. The functionality evaluated includes knowledge-enabled service resolution, social media/community management, offer management, interaction assistance tools and service analytics dashboards. For the 2015 report Gartner evaluated vendors on their completeness of vision and ability to execute on that vision. Gartner performed more than 200 surveys and telephone interviews with vendor references and conducted over 750 inquiries with Gartner clients to evaluate the products.
"This marks the second year in a row that we have been included within the CRM Customer Engagement Center Magic Quadrant," said Olivier Njamfa, President, CEO and Co-founder of Eptica. "We believe this demonstrates the strength of our product set, our close relationship with customers and our continued innovation to meet changing business needs."
Today's Tip of the Day - Back To The Basics
More Editorial From Eptica
Eptica is a provider of e-crm software solutions enabling e-business orientated companies or companies who want to take full advantage of their web site, to create, develop and manage in real-time their relationships with their clients, suppliers or partners via the Internet.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, May 22, 2015