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News : Eptica Signs Global Partnership With SpiceCSM
Boston and Potsdam, NY, USA, May 17, 2016 -- Eptica, the global multichannel customer interaction software company, announced a global partnership with SpiceCSM, a provider of iPaaS (Integration Platform as a Service) Guided Process and Integration technology. Under the agreement SpiceCSM will provide Eptica's linguistic-powered customer engagement software to its growing client base, both within the United States and internationally. Additionally, Eptica will offer the SpiceCSM solution as "connective tissue" for Eptica customers wanting to build the next generation Customer Engagement Hub.
The combination of Eptica's multichannel customer engagement software and SpiceCSM's platform will enable organizations to create these end-to-end customer engagement hubs, providing a cross-channel and cross-departmental solution that optimizes interactions and delivers a superior, scalable and efficient experience across the customer journey.
"Delivering an effective, end-to-end, customer experience is becoming increasingly complex as consumer interactions span departments and channels, demanding a more integrated, scalable approach, such as through customer engagement hubs," said Olivier Njamfa, CEO and Co-founder of Eptica. "Both Eptica and SpiceCSM are recognized as leaders in their fields by analysts and a growing number of customers across the world. By combining our technologies we can help companies build an integrated platform that enables them to hold meaningful conversations with their customers, however they get in touch."
"When it comes to customer experience, organizations are being held back by the disparate, unconnected systems within their business," said Michael Ryan, CEO of SpiceCSM. "By partnering with Eptica, our customers will be able to take customer experience to a whole new level by leveraging Linguistics to drive processes and better customer experiences without needing to rip out or remove existing systems."
Posted by Veronica Silva Cusi, news correspondent
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Eptica is a provider of e-crm software solutions enabling e-business orientated companies or companies who want to take full advantage of their web site, to create, develop and manage in real-time their relationships with their clients, suppliers or partners via the Internet.
SpiceCSM is an intelligent integration platform that connects enterprise processes, systems and data critical to optimizing customer engagement in the Digital Age. The platform creates a “system of systems” and allows for cross-functional process creation, integration, automation and optimization – making transformative customer engagement a reality.
Published: Thursday, May 19, 2016