News : Epygi Advances the QX IP PBX Line With Release 6.1.5
Pinal County, AZ, USA, Nov 18, 2015 -- Always doing a Google search to try and reach a government office in Pinal County? Search no more because it’s 3-1-1 to the rescue.
Pinal County announced that all government offices – city or county – can be reached by dialing 3-1-1 for non-emergency calls. If someone needs to call a city government office, he or she can be routed through the county.
"Let’s say a person needs to reach Apache Junction, and they don’t know the number," Board of Supervisors Chairwoman Cheryl Chase said in a statement. "They can just dial 3-1-1, and our helpful staff will be happy to direct them to the right person. In fact, we will be able to transfer the caller (to a) municipality inside the county."
This will work for any phone dialed within the county, and that includes cell phones, said county communications director Joe Pyritz.
Pyritz said the plans for a 3-1-1 system have been in the works for a long time, but they were put on hold until the county had enough money to finish the project. He said IT staff made a recent push to get the system in place.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"This has been in the plans for about 10 years," he said.
The hours of operation for the Pinal County 3-1-1 call center are Monday through Friday, 8 a.m. to 5 p.m. It will be closed on weekends and holidays.
"The Citizen Call Center has been a huge success for the county and our residents," Chase said. "The center has responded to nearly 870,000 citizen calls for information and services since they opened in 2007, and now callers can reach them by dialing 3-1-1 anywhere within the county."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - User Queue Choice
About Epygi Technologies, Ltd.:
In 2000, Epygi Technologies was one of the first IP PBX manufacturers for the small to medium-sized business market.
Published: Monday, November 23, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...