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News : EQC Alerts Customers About Scam Phone Callers
Wellington, New Zealand, July, 2016 -- The Earthquake Commission is alerting customers to be aware of fraudulent phone callers.
General Manager Customer and Clams Trish Keith says that scam phone calls, also known as ‘phishing’, affect many large organisations and the callers may claim to be from EQC and ask for personal and financial details.
"EQC is aware of this issue and we want to ensure that customers are talking to someone who is genuinely from EQC and not someone who is looking to steal money or confidential details from them."
"In one case, a customer was contacted by someone claiming to be from EQC and offering an assessment of their property, but was then asked for information about their bank account and credit cards. Fortunately they suspected that the call was not genuine and it is important that people do not fall for this type of scam."
Mrs Keith says that EQC will not ask for money before carrying out an assessment and there are always a set of security questions on both inbound and outbound calls to determine authenticity.
"Our teams follow very strict procedures when contacting customers about their claims and any payments they are making to us. EQC will ask for bank account details when arranging an assessment in some instances or if we are about to make a settlement. If you are not comfortable with providing these details over the phone, we can discuss alternative methods on how you can provide this information. EQC would never ask for a PIN number, credit card details, or other confidential information such as passwords and user names."
"If customers receive a call from EQC, and do not feel comfortable discussing their claim, they can call us back and speak with our Contact Centre to ensure the call is valid," says Mrs Keith.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Strategy
Published: Friday, July 15, 2016