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News : Equinix Brings Direct, Private Access to the Salesforce Platform

#contactcenterworld, @Equinix, @salesforce

Redwood City, CA, USA, February, 2017 -- Equinix, Inc. (Nasdaq: EQIX), a global interconnection and data center company, announced that it is offering direct and private access to the Salesforce platform via Equinix Cloud Exchange™ in markets across North America and Europe. These connections allow enterprise customers to benefit from high performance and application reliability while meeting regulatory and compliance concerns typically associated with cloud deployments in certain industries such as government and healthcare.

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Bill Long, Vice President, Interconnection Solutions, Equinix: "Salesforce has a strong foothold in the enterprise market as a leader in business and CRM applications. For certain customers, an all-public cloud solution comes with its regulatory concerns. But, by providing these customers with dedicated connectivity to their Salesforce environments simply, securely and cost-effectively from Cloud Exchange, we help them connect and build a hybrid cloud solution that works for them."

Andy Baer, SVP, Salesforce Industries, Communications And Media: "In today's digital economy, everything and everyone is becoming more connected. Customers, partners and employees increasingly need to collaborate across geographies to drive productivity and innovation. Equinix is accelerating this shift for its customers with the addition of Salesforce to the Equinix ecosystem."

#contactcenterworld, @Equinix, @salesforce

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prnewswire.com/news-releases/equinix-brings-direct-private-access-to-the-worlds-1-crm-300408165.html


About Equinix:
Company LogoEquinix, Inc., connects more than 4,000 companies directly to their customers and partners inside the world’s most networked data centers. Today, businesses leverage the Equinix interconnection platform in 31 strategic markets across the Americas, EMEA and Asia-Pacific.
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About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Thursday, February 23, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Remote Agent Solutions

 
1.) 
3Fiftynine

Branches
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.

2.) 
Centrical

Centrical Business Continuity & Remote Work Solutions
Centrical Solutions Help Sustain Business Continuity,
Keep Employees Engaged and Connected During COVID-19
In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to

Keep calm and keep working remotely.

We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:

Reduce anxiety and isolation
The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
(read more)
PH: +1 800 538 4263 (US) or +44 20 3318 6424 (UK)

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158
 

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