News : ER-Telecom Uses Cisco System in New Call Centre
April 4, 2014 -- Russian operator ER-Telecom, working under the Dom.ru brand, has introduced the Cisco Unified Contact Center Enterprise Edition system at its new call centre. CTI carried out the work.
The system will enable the operator to replace its several regional call centres with a new single one. The Cisco system reduces customer wait time and ups customer service quality.
The call centre will use a calls recording and quality evaluation system based on the Verint platform.
Cisco Finesse was used for staff work places.
Posted by Veronica Silva Cusi, news correspondent
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Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
ER-Telecom is a Russian telecommunication holding company. It was the first federal telecommunication company, whose evaluation impulse has been received out of the region.
Published: Monday, April 7, 2014