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News : ERGO Germany Goes Live With FRISS to Enable AI Powered Customer Service Improvements

#contactcenterworld

Cologne, Germany, Aug 28, 2019 -- FRISS, a worldwide provider of AI-powered fraud and risk solutions for the P&C insurance industry, announced that ERGO Germany successfully completed the implementation of the FRISS solution to fasten their claims management process. ERGO is part of Munich Re and is an insurance group in Germany and Europe. FRISS supported ERGO Germany in their process of digital transformation and enables ERGO Germany to leverage artificial intelligence to optimize their portfolio and fasten the claims management process in order to provide an even better customer service.

ERGO Germany implemented the solution in the personal motor, property and liability lines of business. The implementation followed the successful FRISS projects at ERGO in Austria, Greece and Lithuania. 

Nicola Virzi, General Manager FRISS DACH, stated: "It is fantastic to see that our long-term partnership with ERGO added a new chapter to our cooperation. Their vision of supporting the honest customer in the best possible way with state-of-the-art digital initiatives is a perfect match with FRISS. We are delighted to contribute to their digital transformation program and speed up the claims management process with our AI powered risk assessment solution for their claims departments."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About FRISS:
FRISS is 100% focused on automated fraud and risk detection for P
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Today's Tip of the Day - Play Your Agents Their Calls

Read today's tip or listen to it on podcast.

Related Editorial

Published: Thursday, August 29, 2019

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2021 Buyers Guide
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Call Routing Optimization

 
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Lieber & Associates

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L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
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