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News : ERGO Germany Goes Live With FRISS to Enable AI Powered Customer Service Improvements

#contactcenterworld

Cologne, Germany, Aug 28, 2019 -- FRISS, a worldwide provider of AI-powered fraud and risk solutions for the P&C insurance industry, announced that ERGO Germany successfully completed the implementation of the FRISS solution to fasten their claims management process. ERGO is part of Munich Re and is an insurance group in Germany and Europe. FRISS supported ERGO Germany in their process of digital transformation and enables ERGO Germany to leverage artificial intelligence to optimize their portfolio and fasten the claims management process in order to provide an even better customer service.

ERGO Germany implemented the solution in the personal motor, property and liability lines of business. The implementation followed the successful FRISS projects at ERGO in Austria, Greece and Lithuania. 

Nicola Virzi, General Manager FRISS DACH, stated: "It is fantastic to see that our long-term partnership with ERGO added a new chapter to our cooperation. Their vision of supporting the honest customer in the best possible way with state-of-the-art digital initiatives is a perfect match with FRISS. We are delighted to contribute to their digital transformation program and speed up the claims management process with our AI powered risk assessment solution for their claims departments."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About FRISS:
FRISS is 100% focused on automated fraud and risk detection for P
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Today's Tip of the Day - Play Your Agents Their Calls

Read today's tip or listen to it on podcast.

Published: Thursday, August 29, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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