News : Eric Penisson Joins Altitude Software
Madrid, Spain, September 26th, 2016 -- Altitude Software, a global provider of omnichannel solutions, announced that Eric Penisson has joined the Company as Executive Vice President for Business Development, Channels and Alliances.
With 25 years of industry experience, Eric will lead Altitude’s evolving channel and alliances strategy in order to maximize customer value, expand new routes to market and drive growth and revenue through the partner eco-system.
"I’m very pleased to have Eric join Altitude. He is a respected and connected industry leader with a deep understanding of our customer’s and partner’s evolving needs," said Alfredo Redondo, Altitude Software’s CEO. "I’m confident Eric will contribute with the focus, expertise, and innovative thinking required to deliver a world-class channel experience and drive new levels of growth for Altitude and its partners."
Eric Penisson has 25 years of international executive management experience in telecommunications, networks and digital evolution, with professional experience in R&D, Services/Consulting, Marketing, Product Management, and Business Unit management. After successfully developing the Alcatel-Lucent / Xylan Networking business in the US, he was more recently Executive Vice President of the Communications Business Division at Alcatel-Lucent Enterprise in France, where he steered the evolution towards new digital models based on Software, Cloud and new business models. Eric graduated from Ecole Nationale Superieure des Telecommunications de Paris.
"I’m excited to join Altitude at this time in its evolution and look forward to helping our partners embrace the growth opportunities arising from the ongoing digital disruption of customer relationships with companies" stated Mr. Penisson. "Our challenge is to ensure that our partners worldwide have the solutions and support they need to help their customers engage the new omnichannel customer. Altitude Software’s proven, scalable and flexible offering is a tremendous value proposition to provide the next generation of customer service in a wide range of business needs".
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Wednesday, September 28, 2016