News : ESB International Wins Contract with Tanzania's State Electricity Company
Sept 2, 2014 -- ESB International has won an 18-month contract with Tanzania Electric Supply Company Limited (Tanesco).
Won through a competitive tendering process, the contract will see ESB International provide consultancy services for the design and implementation of Tanesco’s centralised customer contact centre in Dar es Salaam, Tanzania. The contract is funded by the World Bank under its Tanzania Energy Development and Access Project (TEDAP) programme.
The TEDAP World Bank programme was launched to improve the quality and efficiency of the electricity service provision in Tanzania, and to establish a sustainable basis for energy access expansion and renewable energy development in the country.
"The broad objectives of this project are to improve the quality and standards of service in order to enhance Tanesco’s customer relations and improve its revenue collection," said Sophia Mgonja, the acting deputy managing director distribution & customer service of Tanesco.
"We are pleased to award this contract to ESB International and look forward to continuing to solidify a good working relationship with them. We anticipate tapping into their contact centre expertise to help to manage our business and continue to improve its performance over the coming 18 months."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
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The Electricity Supply Board, known for short as the ESB, is a state owned electricity company in Ireland. While historically a monopoly, the ESB now operates as a commercial semi-state concern in a liberalised and competitive market.
About Tanzania Electric Supply Company Limited:
Tanzania Electric Supply Company Limited is a Tanzanian parastatal organisation established in 1964. It is wholly owned by the government of Tanzania. The Ministry of Energy and Minerals regulates the operations of TANESCO.
Published: Wednesday, September 3, 2014