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News : eSentire Named a Canada Top Small & Medium Employer Second Year in a Row

#contactcenterworld, @eSentire

Cambridge, ON April, 2018 -- eSentire, Inc., a pure-play Managed Detection and Response (MDR) provider, announced it was named to the 2018 list of Canada’s Top 100 Small and Medium Employers. Now in its 5th year, Canada’s Top Small & Medium Employers is an editorial competition that recognizes the small and medium enterprises (SMEs) with the nation’s best workplaces and forward-thinking human resources policies.

"We’re honoured to be recognized as one of Canada’s Top Small and Medium Employers for the second year in a row," said Kerry Bailey, eSentire CEO. "eSentire’s employees are smart and passionate. We protect our customers from cyber-attacks 24/7; cybercriminals are constantly evolving, which makes our environment and its pace exciting. We’re always striving to make eSentire a great place to work by providing our employees with a career with purpose, in a collaborative space."

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"This year, we’ve seen tremendous growth at many of the SME winners," says Anthony Meehan, Publisher at Mediacorp. "It’s not uncommon to see year-over-year employment growth of 50% at some of the winners, providing tremendous advancement opportunities for their staff. It’s one of the reasons that small and medium employers have created more than 90% of the private-sector jobs in the past decade."

Employers were evaluated by the editors at Canada’s Top 100 Employers using the same criteria as the national competition: (1) Physical Workplace; (2) Work Atmosphere & Social; (3) Health, Financial & Family Benefits; (4) Vacation & Time Off; (5) Employee Communications; (6) Performance Management; (7) Training & Skills Development; and (8) Community Involvement. Employers are compared to other organizations in their industry to determine which offer the most progressive and forward-thinking programs.

This year, eSentire was recognized for its initiative in supporting employee efforts to adopt healthy habits with a wellness spending account of up to $500 per year. Aside from flexible working hours and the ability to telecommute, eSentire also offers a matching RSP, pays up to 100% of health plan premiums, and focuses heavily on performance recognition, offering individual performance bonuses, and on-the-spot and long-service rewards. eSentire also encourages employees to become recruiters for the company, with general referral bonuses when they successfully help recruit a friend (up to $5,000 for some positions).

#contactcenterworld, @eSentire


About eSentire, Inc.:
Company LogoeSentire® keeps mid-size organizations safe from constantly evolving cyber attacks that traditional security defenses simply can’t detect. eSentire combines people, process and technology to deliver an unmatched, premium level service that detects, remediates and communicates sophisticated cyber threats in real-time, 24/7.
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Today's Tip of the Day - A Nice Treat

Read today's tip or listen to it on podcast.

Published: Monday, April 16, 2018

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
 
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