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News : ESG Announces Expanded Relationship with Nordic Energy Services, LLC

#contactcenterworld

Norwell, MA, USA, July, 2019 -- Energy Services Group (ESG), a retail energy industry’s provider of SaaS solutions for empowering energy choice globally, announced it has significantly expanded its on-going business partnership with Nordic Energy Services, LLC. This multi-year agreement includes providing a suite of data management, billing, contact center support, sales management and data analytics solutions in all key markets. ESG also announced the acquisition of the software assets of Alpine Energy Systems including Ascent, a customer and broker portal in the Energy industry.

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INVITATION

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"We are committed to helping our customers be successful" said Phil Galati, ESG CEO. "Customer satisfaction and product diversification are two key enables of growth for ESG – and this alliance is an example of both. As our product suite grows, we are offering our customers innovative solutions designed to meet their individual needs."

According to Jim Deering, President of Nordic, "Nordic is excited about our strategic business partnership with ESG. Together we will continue to lay the foundation that drives industry change and enhances customer experience for years to come." The terms of the investment were not disclosed.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Energy Services Group, LLC:
ESG is the leading global provider of SaaS based software solutions to the retail energy industry and offers a comprehensive suite of products including data management, billing, CIS, wholesale energy management, pipeline/storage management as well as forecasting, sales and pricing. ESG's 300 plus retail supplier clients support over 20 million residential, commercial and industrial customers in production behind over 250 electric and gas utilities in the U.S., Canada, Mexico, U.K., Australia and Japan.
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Today's Tip of the Day - Invest The Time

Read today's tip or listen to it on podcast.

Published: Thursday, July 4, 2019

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2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

4.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

5.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

6.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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