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News : Espera Now Fully Microsoft ISV Qualified
Melbourne, Jan 6, 2014 -- AdvaTel are pleased to announce that they have received full Microsoft ISV qualification for their Espera Lync plug-in that turns Lync Response Groups into capable Call Centers in their own right.
Michael Terry, Chairman of AdvaTel who developed Espera said, "I am delighted that clients will now use all of the excellent Lync Response Groups queuing capability that are standard with Lync enterprise voice licence and get real time dashboards and historical reporting that the Espera plug-in provides. This adds further value to the Lync licence and shows that with Espera, Lync now has its own Call Center".
Dan Benedict – Program Manager – Lync ISV Developer Programs -Lync Partner Engineering Team
"As an applications platform, Lync is adaptable to meeting an expanding variety of customer needs. Extending Lync‘s Response Groups with features that support a call center, we’re glad to have AdvaTel’s Espera meet the requirements for third party qualification."
Lync resellers around the world have already started selling the Espera solution but now with full ISV certification many others will take advantage of the opportunity to maximize the benefits of the standard Lync features. Espera also adds simplified agent log-on and log-off and provides full call wrap-up capability and reporting so Lync’s queuing capabilities perform in line with the expectation of the call center industries users. Espera leaves Lync to carry out the call routing and queuing and the use of the integrated Lync IVR and multi-level speech recognition leaving the Espera plug-in to provide the traditional management, call summaries and call outcomes.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
More Editorial From AdvaTel
AdvaTel, established 21 years ago, is an Australian software company which is a market leader in telecommunications software solutions. The company provides Unified Communications, Telephony and Contact Centre solutions which are distributed via channels partners throughout the world. Companies ranging from SME to Enterprise levels will enhance productivity and improve efficiencies as a result when deploying the AdvaTel solutions.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Wednesday, January 8, 2014