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News : Esteemed ACES Awards 2020 Names Everise CEO as an Outstanding Leader in Asia

#contactcenterworld

Singapore, Aug. 31, 2020 -- The founder and CEO of Everise, Sudhir Agarwal, was named as an Outstanding Leader in Asia by The Asia Corporate Excellence & Sustainability Awards (ACES), an accolade organized by MORS Group, that recognises inspiring leaders and sustainability advocates cross-industry and across Asia. Agarwal is a pioneer in the Business Process Outsourcing (BPO) industry, having established Everise as a BPO company.

The ACES awards recognise successful companies and individuals in Asia across two domains: leadership and sustainability. The awards value and recognise services and achievements of businesses of any nature respected for their contributions to their communities and the world.

BPO's are notorious for their high attrition, so from the get-go, Agarwal has been deeply invested in creating a "people-first" culture. Using a "We Are Everise" strategy, the company prioritises the welfare of employees and clients, promoting diversity and innovation.


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Agarwal developed a strategic approach to offer three core solutions: customer experience (CX), product experience (PX), and digital experience (DX). Re-thinking the way BPO operates resulted in developments such as an AI-powered employee onboarding assistant, gamified agent performance analytics, voice bots for core industry verticals, and white-glove video product support.

"While I am greatly honoured to receive this award, it isn't just for me. The people that make up Everise are the real winners here," said Agarwal. "We have sought to create a people-first company and without them, we wouldn't be positioned where we are today."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://en.prnasia.com


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