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News : Estonia Supports Ukraine’s Humanitarian Projects

#contactcenterworld

Tallinn, Estonia, Dec 30, 2019 -- In December, the Ministry of Foreign Affairs supported the humanitarian projects of Ukraine with a total of €95 000.

The Donbas SOS non-profit organisation will receive €15 000 from Estonia. The Donbas SOS helpline receives, on average, 2000 calls a month, and 20% of them concern legal aid. Other topics include social benefits, pensions, medical assistance, humanitarian aid and other issues. Calls come from both sides of the line of control and the support is necessary for making sure those in need continue to be able to get help. Estonia’s aid will help keep the helpline operational and train experts.

According to Foreign Minister Urmas Reinsalu, the aid offered by Estonia is a question of principle. "We are supporting a nation that wants to live freely and has become a victim of aggression because of that. I recognise all Estonian volunteers who have offered the people of Ukraine every assistance. By supporting the people and freedom of Ukraine, we are supporting the freedom of all nations, including our own," minister Reinsalu said.

The Foreign Ministry also allocated €50 000 to the International Committee of the Red Cross to alleviate the difficult humanitarian situation in Ukraine, and Estonia is also supporting the monitoring mission of the UN Office of the High Commissioner for Human Rights with €30 000.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://reliefweb.int


Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Tuesday, December 31, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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