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News : Esurance Call Center Opens in Mauldin
Mauldin, SC, Sept 8, 2014 -- Esurance, the online insurance firm, needed coverage in the East Coast time zone when it selected Greenville County for a new telephone sales and claims center, an executive with the company said today during a ribbon-cutting ceremony.
"We get calls coming in from all over the country, and we needed people on the East Coast to give us that time zone coverage," said Jonathan Adkisson, chief financial officer.
Other factors in the decision to open the office in Mauldin’s Brookfield office park were cost of business and quality of life for employees, Adkisson said.
"We want to keep our costs low to pass the savings on to our customers, but we want to pay our associates enough to live on," he said. "This is a great spot for that."
Esurance has said it will eventually employ 450 at the facility, 300 in sales and 150 in claims, but so far has hired about 75.
"I’m told there’s a lot more coming in quickly," Gary Tolman, the company’s chief executive officer, told The Greenville News.
The Esurance office is inside a building that was originally built to house a data center for Ahold, a Dutch company that used to own the Bi-Lo grocery chain.
Posted by Veronica Silva Cusi, news correspondent
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Esurance Insurance Services, Inc. is an American auto insurance provider. The company, which is owned by Allstate, sells car insurance direct to consumers online and over the phone offering services to nearly 90 percent of the U.S. population in 34 states. Its primary competitors are other direct personal auto writers such as GEICO and Progressive. Esurance has 849,000 policies-in-force, and also serves as a shopping and comparison site for car insurance in the 20 remaining states that it does not sell. Esurance also partners with companies such as Safeco, Progressive, Homesite and others to offer homeowners, motorcycle and other personal lines insurance. Esurance has 1,900 employees in 15 offices nationwide.
Published: Wednesday, September 10, 2014